Frequently Asked Questions (FAQ)

1. What types of puppets do you offer?

We offer a wide range of puppets including hand puppets, finger puppets, rod puppets, ventriloquist dummies, and cloth puppets. Our collection features various characters, animals, and custom designs.

2. Are your puppets safe for children?

Yes! All our puppets are made from non-toxic, child-safe materials and comply with US safety standards such as CPSIA and ASTM.

3. How can I place an order?

You can order directly through our website smisiki.store. Simply browse our products, add your favorites to the cart, and checkout using our secure payment system.

4. Do you offer custom puppet designs?

Yes, we offer custom puppet design services. Please contact us at [email protected] with your ideas or specifications, and we will be happy to assist.

5. What is your return policy?

We accept returns within 30 days of delivery if the product is unused and in original packaging. Please contact [email protected] to initiate a return.

6. How long does shipping take?

Standard shipping within the US typically takes 5-7 business days. Expedited options are available at checkout.

7. Can I track my order?

Yes, once your order ships, we will send you a tracking number via email so you can monitor your shipment.

8. How can I contact customer support?

You can reach us by phone at +1 859-319-6857 or email at [email protected] during our business hours: Monday to Friday, 9 AM – 5 PM MT.