Return Policy

Thank you for shopping with misi! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your puppet, we offer a straightforward return policy to make the process easy and hassle-free.

1. Return Eligibility

• Returns are accepted within 30 days from the date you receive your order.
• The item must be unused, in its original condition, and in the original packaging.
• Customized or personalized puppets are not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

• Please contact our customer support team at [email protected] with your order number and reason for return.
• We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days back to your original payment method.
• Shipping fees are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order.

6. Damaged or Defective Items

We will work quickly to resolve the issue by providing a replacement or refund.

If your puppet arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage.